8/29/2011 8:55 PM
This site was originaly created by me (Richard Troiano) when I worked for Apple in 2008 (Rancho Cordova Campus). The purpose of this web site was to provide quick access to commonly referenced KB articles and tools for internal apple employees and contractors who supported the iPhone. All links or references to internal apple KB articles, employees, or anything not public domain has been removed. I am hosting this site on my domain (Extreme Sarcasm) to show to potential employers that I have experience writing HTML, CSS and PHP. If you are viewing this site in search of current iPhone support, please visit http://support.apple.com. If you have any questions about the content of this website, please email me at richie086@extremesarcasm.org and I will be happy to help.
Mail, Contacts & Calendars
Guides & Documentation
- ISP Incoming/Outgoing Mail Server List
List of incoming and outgoing email server info for various Internet Service Providers.
- Exporting Contacts from Microsoft Outlook 2003
How to export contacts from Microsoft Outlook 2003
Online Web Tools
- Apple Mail Helper
Need help setting up email accounts on your iPhone? v1.1.4 ONLY
- Apple Info Mailer
Send customers info on products via email without revealing your internal email address.
- SMTP Server Settings
A list of common alternate SMTP servers for various email providers
KB Articles
- HT1385
iPhone and iPod touch: Email account setup
- KB72769
AT&T's Outgoing Wireless Mail Server for the iPhone, cwmx.com
- HT1277
Mac OS X Mail email settings cheat sheet
- TS1426
Outgoing (SMTP) mail does not work
- 306470
"Mingling data" error message syncing calendar events with iPhone
- HT1692
Troubleshooting iPhone contact and calendar syncing on Windows
- TS1465
Some Outlook calendar events might not sync on iPhone
- TS1324
Syncing iPhone or iPod touch with MS Outlook requires Unicode .PST file
- TS1649
Switching between Outlook and Windows Address Book syncing prompts to merge or replace the contacts on the iPhone
Mobile Me
Online Web Tools
- Mobile Me Website
MobileMe's web interface
KB Articles
- HT2483
MobileMe: Syncing with Microsoft Outlook and Exchange
- BN280
Updated MobileMe Guidelines for iPhone Agents
- TS1679
MobileMe Troubleshooting Syncing Mac OS X
- TS1681
MobileMe Troubleshooting Windows Syncing
- TS1672
MobileMe Troubleshooting iPhone sync issues
- TS1669
MobileMe Troubleshooting Push Mail iPhone
- TS1672
MobileMe Troubleshooting iPhone or iPod touch sync issues
- HT2108
MobileMe Use WiFi or 3G when syncing for the first time
App Store
Online Web Tools
- App Store
Apple's iTunes Application Store
- Apple Developer Documentation
Apple iPhone Developer Documentation for XCode and the iPhone SDK.
KB Articles
- TS1702
Troubleshooting applications purchased from the App Store
- HT2519
How to redownload purchased applications from the App Store
- HT2534
Create an iTunes App Store account without a credit card
- HT1977
Syncing applications from the App Store
WiFi
KB Articles
- TS1559
Unable to use Wi-Fi with iPhone or iPod touch because there's no Wi-Fi address listed for the device
- TS1398
iPod touch, original iPhone, and iPhone 3G: Tips when using Wi-Fi
- HT1355
iPhone: About connections settings
Bluetooth
KB Articles
- HT1843
iPhone Bluetooth Headset troubleshooting
Syncing
Online Web Tools
- iTunes Simulator
For iTunes 7.6.x & iPhone 1.1.4
Shows what the customer sees in iTunes when they plug in there iPhone and click on Devices
- Coming Soon
For iTunes 7.7.1 & iPhone SW 2.0
Shows what the customer sees in iTunes when they plug in there iPhone and click on Devices
KB Articles
- HT2895
How to Setup Genius in iTunes
- HT1386
Overview of syncing iPhone or iPod touch with your computer
- HT1311
Changing the signed-in iTunes Store account
Photos & Camera
KB Articles
- TS1857
Disabling digital camera notification in Windows XP
- TS1500
Disabling digital camera notification in Windows Vista
- TS1501
Disabling digital camera notification in Mac OS X
- TS1306
Some photos may not sync from iPhone
- TS1499
What to do if iPhone won't transfer photos to your computer
- HT1662
How to send photos from your iPhone to a Web Gallery